Returns / Replacement Policy
Cancellation Policy
  • Any products ordered by Enquiry, (specific order for Customer) from Hippo Homes’ display or catalogue range are non-cancellable
  • All products apart from these, can be cancelled before dispatch
  • Once dispatched, orders cannot be cancelled
Easy Returns Policy
Conditions for return
  • Goods where packaging has been tampered with will not be accepted for returns
  • The returned products/ SKUs should be in original condition of dispatch, i.e. complete with all parts that it was sold with
  • All returns will be accepted in case of supplier issues of in transit damage, incorrect SKU dispatch or expired products
  • Customized or bulk Orders will not be accepted for return
  • Goods sold under certain scheme/ promotions will not be accepted for return
  • Cement and Steel products are non-returnable
  • Please refer to detailed categorywise return conditions.
TimeframeMode of Refund
  • Refund will be in the form of Credit Notes which will be valid for 1 year
Reverse Logistics Charges
  • In case of any issues of return related to in transit damage, incorrect SKU dispatch or expired products (Supply Side Issues), Hippo Homes will bear the reverse logistics charges
  • For Customer Related Issues (wherever Returns are accepted), customer will bear the reverse logistics charges
Replacement Policy
  • Our replacement policy allows customers to get a replacement of the product within the specified timelines mentioned below if it is found to be functionally defective or is not as in accordance with specifications as advertised
  • In such a case, please report the issue to us at https://www.hippohomes.com/my-orders. Post validation of the complaint, we would initiate the replacement procedures.
Conditions for Replacement:
  • Product will be eligible for replacement for only under following scenarios:
    1. Product delivered is defective or damaged.
    2. Wrong product delivered.
    3. Item received has missing parts or accessories.
  • Timeframe for Replacement- Please refer to detailed categorywise return conditions.
  • Products will only be replaced if they are unused, in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes, subject to quality checks.
  • Replacement is subject to be accepted or rejected basis quality checked.
  • After receiving original product, the replacement order will be shipped through standard shipping.
  • If an eligible product is out of stock, it cannot be replaced however the customer can return the same as per terms of Returns Policy.
  • ∙Product can be replaced only once.
  • Customers can also visit the store for replacement with a prior intimation and get a replacement request ID created on their behalf from store team by calling on +91 9311035035. Store team has the right to verify the replacement request before creating a replacement request ID.

Detailed Categorywise Returns policy

Supply Side Issues - In case of any issues of return related to in transit damage, incorrect SKU dispatch or expired products

Customer Related Issues - Excess quantity ordered or change in order

Returns Accepted (Yes / No), Timeline (Days from Delivery), within which return is accepted
Tiles & Flooring
Supply Side Issues
tick Yes, 2 Days
Customer Side Issues
tick Yes, 21 Days
* Partial returns will not be accepted
** Upto 2% breakage based on material value of Tiles to be borne by the Customer
Sanitary & Bath Fittings (Non Plumbing)
Supply Side Issues - Transit Damage
tick Yes, At time of delivery
Supply Side Issues - Others
tick Yes, 2 Days
Customer Side Issues
tick Yes, 21 Days
* Partial returns will not be accepted
Electrical & Lighting (wires, switches / switchgears /plugs , lights, fans)
Supply Side Issues
tick Yes, At time of delivery
Customer Side Issues
tick Yes, 21 Days
* Partial returns will be accepted
Hardware
Supply Side Issues
tick Yes, At time of delivery
Customer Side Issues
tick Yes, 21 Days
* Partial returns will be accepted
Paints & Surface Care
Supply Side Issues
tick Yes, At time of delivery
Customer Side Issues
cross No
* Partial returns will not be accepted
Wooden Material
Supply Side Issues
tick Yes, At time of delivery
Customer Side Issues
cross No
* Partial returns will not be accepted
* Cement & Steel products are non-returnable